ORDERS

Please review your order carefully. If you need to change or cancel your order, please contact us within 48 hours from your time of order and we would be pleased to assist you. 

After 48 hours, your order is considered in process and not eligible for cancellation. If you still wish to cancel, we charge a 25% restocking fee. 

SHIPPING

We offer free shipping on all orders over $100 in the continental USA and Ontario. This is CURBSIDE shipping. You are responsible for getting your items into your home/property.

Should you require full service (movers bringing packages directly into your home and removing all packaging you will need to REQUEST white glove delivery once your order has been confirmed. This will be at an additional charge to you. You can request this service by contacting us directly.

We ship worldwide! Please contact us to inquire about International shipping and to receive our best rate shipping quotation.

Once your order is placed,  you will receive an order confirmation email. Any possible additional charges will be applied to your order confirmation noting all applicable combined sales tax rates based upon the location to which the order is being shipped.

Sweetland & Co will ship your order via common carrier or ground carton carrier. We will determine the best method of shipping based on order value, weight and volume. We work with the best shipping companies to get your order to you safely. 

Once your order ships you will receive a shipping fulfillment notice via email containing a carrier tracking number as well as an updated order page that you can reference on any browser.

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

ORDER STATUS

Lead times vary depending on items purchased. Items in stock ship within 7-14 business days, however, some items may not ship for 3-4 weeks, or longer depending on stock availability. When we have processed your order, you will receive notification via email. We will also notify you if an item is backordered and will take longer than the standard time.

Oversized Items: Heavy and large items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

Oversized Items are delivered curbside only. 

Our products are sourced from all over the world and this may result in different shipping times for different items. We work closely with our partners and shipping companies to get your order to you as quickly and safely as possible. We ask that you be patient with lead times, especially during the pandemic which has interrupted supply chain.

PAYMENTS

All prices are in US/CAD dollars. We use a location based payment system that will show you pricing in the currency of the country you are buying in.

All orders are shipped under prepaid conditions. 

We accept Visa, MasterCard, American Express, Visa Debit.

All payment information is encrypted during transmission and storage, so that data is private and secure.

Returns/Claims

Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods.  Please keep all original packaging for 5 days after damage is reported. Photo's of the damaged item/areas will be required. No returns or exchanges will be accepted after the 5 day period. 

Refunds are issued in the original payment form and price, less original shipping and handling and return shipping charges. Please allow for 5-10 business days for your refund to appear in your bank account. 

If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. The only exception to this policy is if an item received is defective, in which case it will be replaced at no additional shipping cost.

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Non-eligible Items for Return

• Sale Items
• Pillows/Throws/ Sheepskin/Bedding
• Wall Art
• Lighting
• Rugs
• Commercial Orders
• Custom / Personalized Orders
• Plants & Plant Nursery Items

Thank you for shopping with us!